Support centre

PPSR common problems

Last Updated: Dec 08, 2015 11:15AM NZDT

Personal Properties Security Register (PPSR) services require a security certificate to be generated at by a registered and logged in user. This certificate is used with your PPSR software to identify you as the customer and charge transaction fees to your account.


Certificates expire annually and must either be renewed, or alternatively a new certificate can be generated.


Common PPSR issues


Check the items below for common problems users have with accessing PPSR services. If these suggestions do not solve your connection issue then generate a fresh certificate at and try using that with your PPSR software.


If that does not solve the problem then contact our support team using the Get assistance link at the right of this page.


Using an incorrect security certificate


It is possible for one customer to create multiple security certificates for PPSR at You may be using an incorrect combination of certificate and password in your PPSR software.


Password length


You are limited to a maximum of seven characters when creating the certificate at Make sure you only enter seven characters into the password field during renewal.


Error response "Your account isn't in our Receivables system"
This occurs if your monthly fee limit has been reached, or if you are a new customer whose bank account direct debit authority has not been activated yet.


You can adjust your monthly fee limit by logging in to and going to the User Administration > Account Details menu item. The Direct Debit limit field sets the maximum amount for fees that will be debited to your bank account each month.


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